This project explores the design of the CCR Burger System, a group of products created to automate the dining process at CCR’s Burger Bar.
The goal was to enhance convenience while maintaining the human element of food preparation and delivery.
Design a seamless, user-friendly interface that automates table selection, ordering, and payment while maintaining a personalized and enjoyable dining experience at CCR’s Burgers.
To understand the user, we began by brainstorming various ideas for automating the restaurant experience, focusing on the needs of diners and staff.
We created storyboards to visualize the dining process, highlighting key interactions such as table selection, ordering, and requesting assistance.
Feedback was collected from potential users, which helped us refine our design. For example, some users preferred not to personalize the experience by entering their names, while others liked the personalization. To accommodate both preferences, we made entering names optional during table selection.
Additionally, we considered user concerns about simplicity and clarity, such as ensuring the kiosk provided clear table directions and adding a visible light system to signal when a table needed help. This iterative feedback process allowed us to address user preferences and improve overall usability.
The storyboards show key dining moments at CCR’s Burgers, highlighting user interactions with the automated system. They illustrate how diners check in, select tables, browse menus, place orders, and request assistance, serving as a guide to the system's convenience while keeping human elements intact. These storyboards refined the user journey and gathered feedback for design improvements.
We created mid-fidelity prototypes demonstrating the core user interactions with CCR’s Burgers’ automated dining system, including table selection, menu browsing, ordering, and payment.
